Frequently Asked Questions
Find answers to common questions about OctaSend's email marketing services, campaign management, pricing, and how to maximize your email marketing success.
Getting Started
Learn how to set up OctaSend and launch your first email marketing campaign
Campaign Management
Everything about creating, automating, and optimizing your email campaigns
Pricing & Billing
Information about our plans, pricing, and billing process
🚀 Getting Started
How do I create my first email campaign with OctaSend?
Creating your first campaign with OctaSend is simple! Log into your dashboard, click "Create Campaign," choose from our professionally designed templates, customize with our drag-and-drop editor, select your target audience, and schedule your send. Our intuitive campaign wizard guides you through each step to ensure success.
Can I import my existing email list into OctaSend?
Absolutely! OctaSend makes it easy to import your existing email lists using CSV files. Our advanced list management system supports all major email formats, automatically validates email addresses, removes duplicates, and helps you maintain GDPR and CAN-SPAM compliance from day one.
What email templates does OctaSend provide?
OctaSend offers an extensive library of professionally designed email templates for newsletters, promotional campaigns, welcome series, product announcements, event invitations, and seasonal campaigns. All templates are mobile-responsive, customizable with your brand assets, and optimized for high engagement across all devices and email clients.
📧 Campaign Management
How do I track my email campaign performance with OctaSend?
OctaSend provides comprehensive real-time analytics including open rates, click-through rates, bounce rates, unsubscribe rates, and conversion tracking. Our detailed reporting dashboard shows subscriber engagement patterns, geographic data, device types, and campaign ROI to help you optimize future campaigns for maximum impact.
Can I set up automated email sequences with OctaSend?
Absolutely! OctaSend's powerful automation engine lets you create sophisticated email workflows including welcome series, drip campaigns, abandoned cart recovery, birthday emails, and behavioral triggers. Set up your automation once, and OctaSend will automatically send personalized emails based on subscriber actions, preferences, and engagement history.
How do I segment my email list in OctaSend?
OctaSend's advanced segmentation tools allow you to create highly targeted groups based on demographics, purchase history, engagement levels, website behavior, email preferences, and custom fields. You can create dynamic segments that automatically update as subscriber data changes, ensuring your campaigns always reach the most relevant audience for maximum engagement and conversions.
What's the best time to send emails with OctaSend?
OctaSend's intelligent send time optimization analyzes your subscribers' engagement patterns, time zones, and behavior to automatically determine the optimal send times for each individual recipient. You can also manually schedule campaigns, set up recurring sends, or use our AI-powered smart scheduling to maximize open rates and engagement across different audience segments.
💰 Pricing & Billing
What's included in OctaSend's free plan?
OctaSend's free plan includes 300 email sends per month, up to 100 contacts, access to our drag-and-drop editor, professional email templates, basic automation, essential analytics, and email support. It's the perfect way to experience OctaSend's email marketing capabilities and grow your subscriber base without any upfront costs.
Can I upgrade or downgrade my OctaSend plan?
Yes, OctaSend offers flexible plan changes at any time. Upgrades take effect immediately, giving you instant access to more features and higher sending limits. Downgrades apply at your next billing cycle to ensure you get full value from your current subscription. All plan changes are prorated fairly, so you only pay for what you actually use.
Does OctaSend offer refunds?
Yes! OctaSend offers a 30-day money-back guarantee on all paid plans. If you're not completely satisfied with our email marketing platform, contact our support team within 30 days of your purchase for a full refund, no questions asked. We're confident you'll love the results OctaSend delivers for your business.
Are there any setup fees with OctaSend?
No setup fees ever! With OctaSend, you only pay for the plan you choose - no hidden costs or surprise charges. Start with our generous free plan and upgrade seamlessly when you're ready to scale your email marketing campaigns and grow your business.
🔧 Technical Support
What email delivery rates can I expect with OctaSend?
OctaSend maintains industry-leading delivery rates of 95%+ through advanced email authentication (SPF, DKIM, DMARC), dedicated IP management, real-time reputation monitoring, and strict compliance with email marketing best practices. Our delivery infrastructure is optimized to ensure your campaigns reach inboxes, not spam folders.
How does OctaSend handle spam complaints?
OctaSend automatically processes unsubscribe requests, manages bounce handling, and provides comprehensive list hygiene tools to maintain your sender reputation. Our system monitors complaint rates in real-time, provides detailed deliverability insights, and offers guidance on best practices to minimize spam reports and maximize inbox placement.
Can I integrate OctaSend with other tools?
Absolutely! OctaSend offers robust API access and native integrations with popular CRM systems, e-commerce platforms, WordPress, Shopify, WooCommerce, Zapier, and hundreds of marketing tools. Our flexible webhook system and developer-friendly API allow you to connect OctaSend with virtually any third-party application to create seamless email marketing workflows.
What kind of support does OctaSend provide?
OctaSend provides comprehensive support including 24/7 live chat, email support, extensive knowledge base, video tutorials, and email marketing best practices guides. Premium plans include priority support with faster response times, dedicated account management, and personalized email marketing strategy consultations to help maximize your campaign performance.
Still Have Questions?
Can't find the answer you're looking for? Our OctaSend support team is here to help you maximize your email marketing success and achieve better campaign results.